Refund policy

Return and refund policy

We want you to be happy with your order. If you have any issue, contact us at onlinesales@food-morning.co.uk with your order number and a short description of the problem.

UK cancellation rights

If you are a UK consumer buying online, you normally have the right to cancel your order within 14 days after the day you receive your goods, unless an exception applies. After telling us you wish to cancel, you then have 14 days to send the goods back.

To cancel or request a return, email onlinesales@food-morning.co.uk. We will reply with return instructions and the correct return address. Items sent back without contacting us first may not be accepted.

30-day returns

In addition to your statutory cancellation rights, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging where possible. You will also need your receipt or proof of purchase.

Damaged, faulty, or incorrect items

Please inspect your order when it arrives. If the item is defective, damaged, or you receive the wrong item, contact us as soon as possible at onlinesales@food-morning.co.uk with your order number and clear photos of the issue. We will review the issue and arrange a replacement, refund, or other suitable solution.

Non-returnable items

For hygiene and safety reasons, we may not be able to accept returns for items that have been used, damaged after delivery, or are no longer in a resaleable condition, unless the item is faulty or your statutory rights apply. Gift cards, if offered, are non-refundable.

Return postage

If you return an item because you changed your mind, you may be responsible for the return postage cost unless we agree otherwise. If the item is faulty, damaged, or incorrect, we will provide a suitable remedy in line with your statutory rights.

Refunds

We will notify you once we have received and inspected your return. If approved, your refund will be issued to your original payment method. Refunds are normally processed within 10 business days after approval, but your bank or card provider may take additional time to show the refund.

This policy does not affect your statutory rights.